John Reilly Joins Centrend as Technology Consultant

Worcester, MA, February 24, 2021 — Centrend, a Worcester, MA-based IT consulting firm, recently added John Reilly to its team of IT consultants. Reilly, a Brimfield, MA resident, will work as an Technology Consultant for Centrend clients and as tech support for Whiz Kid Support, Centrend’s division for consumers and home-based businesses. “With the pandemic, computer usage has increased for both home and work. Inevitably, that’s led to an increase in computer issues for both home and businesses. We are grateful to have John onboard to help with the additional…

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Don’t Get Caught by A Phisherman. How to Spot Phishing e-mails in The Covid Age

Worcester, MA, January 26, 2021 — Pandemic reality number one: people are home and, on their computers, more than ever. Pandemic reality two: the more people are online, the more vulnerable they might be to online scams. In fact, experts estimate that one in four computer users have received a Covid-related phishing e-mail. Nothing is sacred and that’s why phishing remains one of the top ways computer users fall prey to internet thieves. “Phishing” is a term used for computer hackers who attempt to get you to reveal information that…

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Centrend Launches Video Podcast to Share Technology Tips With Medium- to Small-Sized Businesses and Remote Workers

Worcester, MA, Dec 30, 2020 — The IT environment for today’s mid- to small-size businesses is fraught with peril. Ensuring a secure environment for remote workers, video meetings, cloud backups and keeping computers in good working order are but a small sample of the issues facing today’s businesses. Centrend, a Worcester, MA-based IT firm, recently launched a video podcast to address these and many other IT concerns that businesses face. Hosted by Centrend Owner Paul LaFlamme, “Technology Tips by Centrend” launched its first episode in November, How to Troubleshoot and…

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How Cloud Platforms Can Enhance Customer Experience

Customer satisfaction is the most significant achievement when businesses successfully serve customers. According to me, this is the only thing that matters when a specific business aims of achieving a big chunk of market share and a happy & loyal clientele. There are services out there which fall in the premium category but end by neglecting the customer’s basic needs by failing to satisfy them after the price they have paid for it. Customer experience or customer satisfaction is an essential element for an organisation’s bright future because it shows…

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